This policy explains what personal data Hike collects through hikeagency.co.uk, why, and what your rights are. We keep it short and specific to what this website actually does.
Who we are
Hike Marketing Limited (“Hike”, “we”, “us”) is the controller of your personal data. We are a company registered in England and Wales, company number 13531068.
For anything about your data, email info@hikeagency.co.uk.
What we collect
When you send an enquiry
Your name, email address, brand or website, the service you are interested in, your main goal and anything you write in your message.
When you download our case studies
Your name, work email, company or website, and your monthly ad spend range.
When you email or call us
Your contact details and whatever you choose to tell us.
When you visit the site
Our hosting provider automatically processes technical information such as your IP address, browser type and the pages you request, so it can deliver the site securely. We do not use analytics, advertising or tracking cookies on this website.
How we use it, and our lawful basis
| Purpose | Lawful basis (UK GDPR) |
|---|---|
| Replying to your enquiry and arranging a call | Steps at your request before entering a contract, and our legitimate interest in responding to business enquiries |
| Sending you the case studies you asked for | Our legitimate interest in providing information you have requested |
| Following up once about our services after a download or enquiry | Our legitimate interest in promoting our business to other businesses. You can opt out at any time |
| Delivering services to clients and keeping business records | Performance of a contract, and legal obligations such as tax and accounting |
| Keeping the website secure and working | Our legitimate interest in running a secure website |
If you are a sole trader or partnership, we will only send you marketing emails with your consent. Every marketing email we send includes a way to opt out, or you can simply reply and ask us to stop.
We never sell your personal data, and we do not use it for automated decision-making or profiling.
Who we share it with
We use a small number of trusted providers who process data on our behalf, under contract and only on our instructions:
- Netlify hosts this website and receives the forms you submit.
- Google Workspace provides our email.
- Google Fonts supplies a typeface used on some devices. Your browser connects to Google to load it, which shares your IP address with Google.
We may also share data with professional advisers such as our accountants, or where the law requires it.
International transfers
Some of our providers process data outside the UK, including in the United States. Where they do, the transfer is protected by an appropriate safeguard, such as the UK–US data bridge for certified organisations or the UK International Data Transfer Addendum to standard contractual clauses.
How long we keep it
- Enquiries and case study downloads: up to 24 months from our last contact, unless you become a client.
- Client records: for the length of our contract and 6 years afterwards, for legal and accounting purposes.
- Marketing opt-outs: we keep a minimal record so we can respect your choice.
Your rights
You have the right to:
- access the personal data we hold about you
- ask us to correct or complete it
- ask us to delete it
- object to or restrict how we use it, including objecting to marketing at any time
- receive a copy in a portable format
- withdraw consent, where we rely on it
To use any of these rights, email info@hikeagency.co.uk. We will reply within one month.
If you are unhappy with how we have handled your data, please tell us first so we can put it right. You can also complain to the Information Commissioner’s Office at ico.org.uk or on 0303 123 1113.
Cookies
This website does not set analytics, advertising or tracking cookies. If we add any in future, we will update this policy and ask for your consent first where the law requires it.
Changes to this policy
We may update this policy from time to time. The date at the top shows when it last changed.